Quality Assurance
At MZ Traditions, we prioritize the quality of our products and maintain strict standards through our Quality Control Department.
Eligibility for Refunds
Before returning any items, please contact us at sales@mztraditions.com or Call: +1 707 515 0936 so we can help resolve any issues with your order.
Verification Process
When you report a damaged or incorrect item, we will review the details thoroughly, including video clips, packing records, and quality control reports.
Refund Conditions
- Returns are accepted within 07 days from receiving your order.
- Refunds are given as credit vouchers within 10 days of confirming receipt of the returned item.
- Credit vouchers are valid for 6 months.
- Refunds to the original payment method are only available for damaged items and will be processed within 14 working days.
- Pre-orders and customized items are non-refundable and non-exchangeable.
- Sale or discounted items are non-refundable and non-exchangeable.
Return Procedures
- Customers are responsible for return postage charges.
- Returned items must be undamaged, unworn, and in their original packaging with tags intact.
- We reserve the right to reject refunds for items returned in unsuitable conditions.
Cancellation Policy
- Orders can be canceled before processing; we cannot accommodate cancellation requests once processing has begun.
- MZ Traditions reserves the right to cancel orders for various reasons and will issue full refunds.
Customer Responsibility
- Clearly state the reason for return on the back of the invoice and include it with the returned parcel.
- Customers are responsible for the items until they are signed for by our customer care office.
Contact Us
If you need assistance or have any inquiries, please don’t hesitate to contact us at sales@mztraditions.com. Your satisfaction is our priority.
Warm regards,
The MZ Traditions Team